Ayrshare - Notice history

Starting March 30, Instagram media processing requests were failing at high-traffic times. We saw a significant spike in errors between 20:00–22:00 UTC (3pm–5pm ET) on March 30, with 347 errors in just 3 hours. Errors were concentrated at the top of each hour (:00–:05 UTC), when scheduled posts from many accounts hit Instagram simultaneously — 59% of all failures occurred in those first 5 minutes. The peak was at 02:00 UTC (9pm ET), accounting for 45% of hourly errors. Overall, the Instagram failure rate rose from our normal 3-5% baseline to approximately 12% during this period.

What we've done:
We've extended the wait times for Instagram media processing and retries. Instagram Reels and video content require server-side processing before they can be published, and during high-traffic periods, this processing was taking longer than our previous timeout windows allowed. By extending these wait times, posts that previously would have timed out and failed are now completing successfully.

What's coming next:
We will be extending these timeouts even further to handle more of these processing delays automatically, without requiring you to retry on your end. Our goal is to absorb Instagram's variable processing times so that high-traffic periods don't result in failed posts for you.

We appreciate your patience and apologize for the disruption. If you're still seeing failures, please let us know with specific RefIDs and we'll investigate immediately.

We've upgraded our backend to handle slow responses from the TikTok API. This was causing some users to have video posts stuck in a pending state, that problem should be solved now.

Please reach out to [email protected] if you see any TikTok issues.

It appears that the issue where video uploads are stuck in pending state are only affecting US TikTok users.