Affected Components: Instagram

Jun 18, 10:30:00 GMT+0
Resolved - Facebook (Meta) has deprecated a set of Facebook Insights metrics across all versions of its Graph API, with the change taking effect on June 15, 2026\. As a result, some fields are currently missing from Facebook post and page analytics responses, including impression/reach metrics and 3-second video-view metrics. We have identified the cause and have deployed an update to our Facebook analytics requests. This update restores the fields Meta still supports (including reactions, video views, video view time, and media views) and adopts Meta's new replacement metrics (Total Unique Media Views). Some metrics have been permanently retired by Meta and are no longer available from their API: the unique-impression fields (unique impressions and their paid, organic, and fan breakdowns) and the unique 3-second video-view fields. Meta is replacing these with its new Media Views and Unique Views metrics. This is a platform-wide Meta change that affected endpoints that use Facebook's analytics API; it is not specific to Ayrshare. We have deployed an update for Facebook post and social analytics. Additional details: <https://www.ayrshare.com/docs/whatsnew/latest#june-2026>.

Duration: 6 hours and 58 minutes

Affected Components: Facebook, Threads, Instagram

Jun 12, 21:30:03 GMT+0
Resolved - This incident has been resolved by Meta and the system is operating as normal..

Jun 12, 14:31:42 GMT+0
Investigating - We are currently investigating an issue with publishing on Meta platforms. This issue has been reported by multiple other social products in the market, so we believe it's on the Meta side. We'll investigate and update here. .

Jun 12, 14:37:21 GMT+0
Identified - The media are reporting a global outage on Meta, include Facebook, Instagram and Messenger. We'll update this page as soon as they resolve the issue. .

Jun 12, 15:48:53 GMT+0
Monitoring - Meta is starting to recover - we're seeing a roughly 50% success rate on posts right now. .

Duration: 10 days, 8 hours and 57 minutes

Affected Components: Instagram

May 26, 18:08:56 GMT+0
Resolved - Our team has developed a workaround for this issue. We're able to bypass the problematic check media endpoint to allow Instagram publishing for affected users to succeed. However, posts using this workaround will not receive a post URL in the response. For now, you can still use the history API to "get post history for a platform" for the relevant post and receive the URL: <https://www.ayrshare.com/docs/apis/history/history-platform> Our team will work on a solution for the missing URLs and raise a bug report with Meta about the underlying issues. .

May 27, 13:31:04 GMT+0
Resolved - Meta has now fixed the underlying issue and the URLs are being properly returned again. .

May 26, 14:00:00 GMT+0
Identified - We're seeing a new issue from the Instagram API, where Meta is not returning a success response when we check status on media files via their API (as part of the publishing process). this is only affecting some users that use their Facebook account to control the related Instagram page. Our team is working on a workaround and we'll be deploying it soon. .

Duration: 1 day and 11 hours

Affected Components: Ayrshare API

May 25, 15:15:00 GMT+0
Resolved - This incident has been resolved..

May 25, 14:40:00 GMT+0
Identified - As part of our missions to continuously improve the reliability of our product, the Ayrshare team has been working on a major platform upgrade with much more precise logging. This will be a huge step forward for the platform, but there was a misconfiguration in today's deployment which has now been fixed. We are deeply sorry for any inconvenience this caused. In addition to our automated testing for all code we write, we do full tests of the entire platform multiple times every day, however they take time to complete. In order to prevent future similar issues we're connecting the timing of the full regression testing to future production merges to prevent a possible recurrence of this issue. The improved logging is now live, and our team will continue our focus on improving the speed and reliability of the product for our customers. .

Duration: 2 days, 22 hours and 47 minutes

Affected Components: Instagram

May 23, 10:00:00 GMT+0
Monitoring - Starting Saturday, May 23, 2026, with a notable spike on May 24, 2026 from 12:00pm – 12:05pm UTC, posts published to Instagram have encountered a degraded success rate, and we're continuing to see intermittent publishing issues. Our investigation indicates this is caused by a degradation in Meta's Instagram Graph API, specifically during the media publishing process. Ayrshare's systems are operating normally — posts are being submitted successfully, but Meta's API is returning errors when processing them. Other networks (Facebook, Threads, LinkedIn, etc.) are not affected. We recommend not retrying failed posts at this time, as the issue is on Meta's side and repeated attempts are unlikely to succeed until Meta resolves the degradation. Ayrshare is actively monitoring the situation and will share updates as the status changes. We apologize for the inconvenience..

May 26, 08:46:37 GMT+0
Resolved - The Instagram publishing issue first observed on Saturday, May 23, 2026 has been resolved. Meta has addressed the degradation in the Instagram Graph API, and publishing success rates have returned to normal. Thank you for your patience while Meta worked through the issue, and we apologize for any inconvenience this caused to your publishing workflows. As always, we’ll continue monitoring closely and will communicate promptly if any related issues arise..

Duration: 3 hours and 40 minutes

Affected Components: LinkedIn

May 20, 14:12:10 GMT+0
Investigating - Some other vendors are reporting problems connecting Linkedin accounts today. We haven't seen any issues with Ayrshare customers yet, but please let us know if you are having any trouble connecting new accounts to Linkedin. .

May 20, 17:52:05 GMT+0
Resolved - We didn't have any issues reported by customers for this, so we're closing this note..

Duration: 35 minutes

Affected Components: Bluesky

Apr 16, 10:00:21 GMT+0
Monitoring - There are widespread reports of a Bluesky outage. We'll monitor and update you here. This is not related to Ayrshare's code. .

Apr 16, 10:35:00 GMT+0
Resolved - This incident has been resolved..

Duration: 15 hours and 48 minutes

Affected Components: Instagram

Mar 31, 18:17:50 GMT+0
Monitoring - In the last 24 hours, we’ve seen 846 Instagram posting errors across 340 unique UIDs, and \~6,000+ successful posts from \~2,962 unique UIDs. The failure rate of \~12% is elevated above the normal \~3-5% baseline. (Usually from problematic media files, duplicate posts, etc. ) The dominant cause is Meta-side transient errors (errCode 2, "An unexpected error has occurred") — 245 events (29%). This is a Meta infrastructure issue, not an Ayrshare code bug. The error spiked dramatically on March 30 at 20:00-22:00 UTC (347 errors in 3 hours), subsided overnight, and shows a secondary elevation on March 31 starting around 12:00 UTC. We also saw multiple issues with a smaller number of users that had expired Oauth tokens. That issue was identified and announced on March 30th 2026-03-30 and is fully resolved — zero error 190 "Invalid OAuth access token" events remain. Details are available on <https://status.ayrshare.com/> The key issue on our end is that error 138 continues to mask multiple distinct underlying causes, making it difficult for customers to self-diagnose. We’re working on two fixes: 1. Reworking the Meta error codes to make them easier for you to understand 2. Improved automatic unlinking of the expired Oauth tokens. We’re sorry for ambiguity for you and your users. Our team is working on these fixes right now. Unfortunately, transient issues like this happen with Meta periodically and they rarely update their status page. We’ll be delivering clearer messaging in the future to ensure that you can help debug your customers..

Apr 1, 10:06:18 GMT+0
Resolved - Starting March 30, Instagram media processing requests were failing at high-traffic times. We saw a significant spike in errors between 20:00–22:00 UTC (3pm–5pm ET) on March 30, with 347 errors in just 3 hours. Errors were concentrated at the top of each hour (:00–:05 UTC), when scheduled posts from many accounts hit Instagram simultaneously — 59% of all failures occurred in those first 5 minutes. The peak was at 02:00 UTC (9pm ET), accounting for 45% of hourly errors. Overall, the Instagram failure rate rose from our normal 3-5% baseline to approximately 12% during this period. What we've done: We've extended the wait times for Instagram media processing and retries. Instagram Reels and video content require server-side processing before they can be published, and during high-traffic periods, this processing was taking longer than our previous timeout windows allowed. By extending these wait times, posts that previously would have timed out and failed are now completing successfully. What's coming next: We will be extending these timeouts even further to handle more of these processing delays automatically, without requiring you to retry on your end. Our goal is to absorb Instagram's variable processing times so that high-traffic periods don't result in failed posts for you. We appreciate your patience and apologize for the disruption. If you're still seeing failures, please let us know with specific RefIDs and we'll investigate immediately..

Duration: 6 days, 20 hours and 34 minutes

Affected Components: Instagram

Mar 30, 20:46:08 GMT+0
Investigating - We've seen a number of customers experiencing intermittent errors from the Meta API for instagram posting. We're investigating now and will update here. .

Mar 30, 21:58:46 GMT+0
Investigating - We're still seeing many successful instagram posts as well as frequent error responses from the Meta API. If you are retrying posts, it might be helpful to have a longer wait between retries. We're investigating the logs to analyze the flakiness. .

Mar 30, 23:30:42 GMT+0
Resolved - While over 95% of instagram posts were publishing successfully, a small number of users were making a large number of retries with expired Oauth tokens. We're going to work on a solution to improve the code and error messaging related to this issue. .

Duration: 19 hours and 59 minutes

Affected Components: TikTok

Mar 27, 16:42:45 GMT+0
Resolved - We've upgraded our backend to handle slow responses from the TikTok API. This was causing some users to have video posts stuck in a pending state, that problem should be solved now. Please reach out to [support@ayrshare.com](mailto:support@ayrshare.com) if you see any TikTok issues..

Mar 26, 20:43:36 GMT+0
Investigating - We have some users experiencing issues with TikTok posts getting stuck in pending state and not completing. We're investigating now..

Mar 26, 21:19:30 GMT+0
Identified - It appears that the issue where video uploads are stuck in pending state are only affecting US TikTok users. .

Duration: 5 hours and 3 minutes

Affected Components: TikTok

Mar 26, 15:23:29 GMT+0
Resolved - This incident has been resolved..

Mar 26, 10:20:07 GMT+0
Identified - We're getting reports on TikTok video posting failing for some users. We are receiving success responses form TikTok when we send posts to their API, but webhooks are stuck in pending and posts aren't completing. The Ayrshare TikTok API is working, but we're looking into any possible amelioration for this issue..

Mar 26, 11:05:42 GMT+0
Monitoring - We're seeing posts succeeding now on production, we'll continue to mintor..

Duration: 14 hours and 46 minutes

Affected Components: Facebook

Mar 13, 10:02:32 GMT+0
Resolved - This incident has been resolved..

Mar 12, 19:16:11 GMT+0
Monitoring - This is intermittent, only affecting some posts. The issue is happening on Meta's side - here's a thread we're following for more details: <https://developers.facebook.com/community/threads/1249634937370976/>.

Duration: 14 hours and 41 minutes

Affected Components: TikTok

Mar 3, 18:51:23 GMT+0
Monitoring - The TikTok API is having some intermittent post issues. This happened previously with the new US ownership, and we expect this is a similar issue. We're continuing to monitor the situation. .

Mar 4, 09:32:39 GMT+0
Resolved - This incident has been resolved..

Affected Components: Instagram, Facebook

Feb 26, 04:30:00 GMT+0
Resolved - On February 26 at approximately 4:30 AM GMT, Instagram video posts and Reels began failing due to a regression in Meta's Instagram Graph API. Meta's system was incorrectly classifying video uploads during processing, causing them to be rejected. Image posts were not affected. This was an industry-wide issue confirmed across multiple platforms that integrate with Instagram's API. Meta resolved the issue on their end on February 27 at approximately 12:30 AM GMT (\~20 hours). No Ayrshare code changes were required. Affected customers should retry any failed Instagram video or Reel posts from this window. If you continue to experience issues, please contact support..

Feb 27, 00:30:00 GMT+0
Resolved - This incident has been resolved..

Duration: 4 days

Affected Components: TikTok

Jan 29, 18:04:59 GMT+0
Monitoring - We're still seeing occasional reports of issues from US Tiktok users and there's no official announcement from TikTok since this: "We've made significant progress in recovering our U.S. infrastructure with our U.S. data center partner. However, the U.S. user experience may still have some technical issues, including when posting new content. We're committed to bringing TikTok back to its full capacity as soon as possible. We'll continue to provide updates. Thanks for your patience.".

Feb 2, 18:05:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 5 hours and 13 minutes

Affected Components: TikTok

Jan 29, 11:12:53 GMT+0
Resolved - TikTok hasn't made any public announcement, but the API appears to be working for US users. We'll continue to monitor it..

Jan 28, 06:00:00 GMT+0
Monitoring - The new owners of TikTok in the US have acknowledged this issue and they're working on a solution: <https://x.com/tiktokusdsjv/status/2016174448722817146?s=20>.

Duration: 1 day, 18 hours and 41 minutes

Affected Components: TikTok

Jan 25, 16:30:00 GMT+0
Monitoring - We're monitoring the issues with TikTok, this is a general outage and not specific to Ayrshare..

Jan 27, 11:11:29 GMT+0
Resolved - It appears that TikTok has resolved this issue..

Affected Components: X/Twitter, Ayrshare Dashboard

Nov 18, 12:00:00 GMT+0
Resolved - There is currently a global Cloudflare outage affecting access to Ayrshare's dashboard and endpoints that involve the X/Twitter API. Endpoints not involving X/Twitter are functioning. .

Nov 18, 14:30:00 GMT+0
Resolved - This global Cloudflare issue has since been resolved. Cloudflare stated that the problem was caused by a configuration file and that there is no evidence this was caused by cyberattack. .

Affected Components: Facebook

Nov 15, 09:40:36 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 6 hours and 47 minutes

Affected Components: Facebook

Nov 14, 03:00:00 GMT+0
Monitoring - We're monitoring an issue with the Meta API regarding video publishing. .

Nov 15, 09:46:57 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 23 minutes

Affected Components: YouTube

Nov 13, 23:13:56 GMT+0
Identified - We are investigating this issue now. .

Nov 14, 00:37:00 GMT+0
Resolved - This incident has been resolved..

Duration: 9 hours and 37 minutes

Affected Components: Ayrshare Dashboard

Nov 14, 00:37:00 GMT+0
Resolved - This incident has been resolved..

Nov 13, 23:00:00 GMT+0
Investigating - We had a temporary issue where accounts could not be unlinked or deleted. That issue was quickly resolved and the dashboard is working as usual. Thank you to the users who reported the issue in such a timely manner!.

Duration: 1 day, 10 hours and 43 minutes

Affected Components: Facebook

Oct 28, 08:52:50 GMT+0
Investigating - We've seen multiple customers who are not able to receive full History API results from Facebook when pulling a large number of posts. The History API is correctly returning results for smaller data pulls. We're investigating and we will update with more information soon. .

Oct 29, 19:35:55 GMT+0
Resolved - We've isolated the problem and are deploying a fix. .

Duration: 13 hours and 15 minutes

Affected Components: Ayrshare Link Shortener

Oct 24, 14:15:36 GMT+0
Resolved - This incident has been resolved - all past links should be working now, .

Oct 24, 01:00:11 GMT+0
Identified - We are currently investigating this incident. Shortened links ([https://ayrs.io/xxxx)](https://ayrs.io/%5FJPL-v) may not be resolving for all users. .

Duration: 2 days, 1 hour and 43 minutes

Affected Components: Threads

Aug 22, 14:48:34 GMT+0
Investigating - Meta Threads currently has an issue linking Threads accounts with Ayrshare. This is a system wide issue at Meta. Current connections do not have issues posting, getting analytics, etc..

Aug 24, 16:31:38 GMT+0
Resolved - Update: The Threads authorization bug has been resolved by Meta. Users can now successfully authenticate their Threads accounts..