Ayrshare - Intermittent Instagram Publishing Issues – Incident details

All systems operational

Intermittent Instagram Publishing Issues

Resolved
Degraded performance
Started 4 months agoLasted about 3 hours

Affected

Social Networks

Degraded performance from 8:46 PM to 11:30 PM

Instagram

Degraded performance from 8:46 PM to 11:30 PM

Updates
  • Resolved
    UTC
    Resolved

    While over 95% of instagram posts were publishing successfully, a small number of users were making a large number of retries with expired Oauth tokens. We're going to work on a solution to improve the code and error messaging related to this issue.

  • Update
    UTC
    Update

    We're still seeing many successful instagram posts as well as frequent error responses from the Meta API. If you are retrying posts, it might be helpful to have a longer wait between retries. We're investigating the logs to analyze the flakiness.

  • Investigating
    UTC
    Investigating

    We've seen a number of customers experiencing intermittent errors from the Meta API for instagram posting. We're investigating now and will update here.