Ayrshare - Facebook or Instagram with a Facebook Page Account Verification Required – Incident details

Facebook or Instagram with a Facebook Page Account Verification Required

Resolved
Major outage
Started 6 months agoLasted less than a minute
Updates
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    You may receive a message indicating that your user needs to log in to Facebook.com to verify the account for both Facebook and Instagram (with a connect Facebook Page and not Instagram Login) connections. Meta conducted an unannounced verification campaign earlier today that affected some accounts.

    If you encounter this message, please follow these steps:
    1. Log in to Facebook.com
    Visit facebook.com and log into your account. You may see a Facebook Advanced Protection verification check that simply requires clicking a button, or you may not see any additional prompts at all.
    2. Retry your API calls
    After logging in, attempt your Facebook and Instagram API calls again. The API calls should now work successfully.
    3. If issues persist
    If you're still experiencing problems, try unlinking and relinking your Facebook and Instagram accounts on the Ayrshare social accounts linking page, then attempt your API calls once more.

    Please don't hesitate to reach out if you have any questions or need further assistance.